Services & Support
CUSTOMER SERVICE
Our team works hard to create lifelong customer relationships, supplying comprehensive rolling stock and infrastructure solutions for the global rail industry and setting the standard for excellence. Our strategic footprint ensures responsive, quality customer support all day, every day.
PARTS & COMPONENTS
Progress Rail is one of the largest global suppliers of new and reconditioned components for Class I railroads, shortlines, freight car manufacturers and private freight car owners.
CONTRACT MAINTENANCE & CUSTOMER SERVICE
We ensure your locomotive fleet is not only expertly maintained to OEM standards, but also meets proper regulatory requirements. Progress Rail currently performs locomotive maintenance service for units around the world.
OWNER OPERATOR TRAINING
We offer a full range of training and technical services to owners and operators of our products. We can deliver training to support not only our current product offerings, but also those products delivered in the past.
SUPPLY CHAIN
For existing supplier information, becoming a supplier, and general information about our supply chain.
EMD® PARTS CUSTOMER SERVICE
Parts Hotline: 1-800-255-5355