MEETING CUSTOMER NEEDS

TODAY, TOMORROW & FOR THE FUTURE.

services & support

SERVICES & CUSTOMER SUPPORT

CUSTOMER SERVICE

Our team works hard to create lifelong customer relationships, supplying comprehensive rolling stock and infrastructure solutions for the global rail industry and setting the standard for excellence. Our strategic footprint ensures responsive, quality customer support all day, every day.

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Customer Support

PARTS & COMPONENTS

Progress Rail is one of the largest global suppliers of new and reconditioned components for Class I railroads, shortlines, freight car manufacturers and private freight car owners.

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PARTS

RAIL EQUIPMENT

Locomotives, Maintenance-of-Way, Engines, Vegetation & Welding Equipment

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Rail Equipment

RAIL SERVICES

Progress Rail’s trackwork experience and remanufacturing capabilities enable us to provide quality trackwork to your specifications. Whether you need new rail, recycled rail, Other Track Material (OTM), complete turnout packages or a single trackwork component, our facilities can fulfill your requirements.

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Rail Services

CONTRACT MAINTENANCE & CUSTOMER SERVICE

We ensure your locomotive fleet is not only expertly maintained to OEM standards, but also meets proper regulatory requirements. Progress Rail currently performs locomotive maintenance service for units around the world.

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Contract Maintenance & Customer Performance CM20200413-6a665-85a4c CM20200408-97ffe-3b580

OWNER OPERATOR TRAINING

We offer a full range of training and technical services to owners and operators of our products.  We can deliver training to support not only our current product offerings, but also those products delivered in the past.

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OWNER OPERATOR TRAINING

SUPPLY CHAIN

For existing supplier information, becoming a supplier, and general information about our supply chain.

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Supply Chain

FEATURED

EMD® PARTS CUSTOMER SERVICE

Parts Hotline:  1-800-255-5355

EMAIL
EMD® PARTS CUSTOMER SERVICE